Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at info@stringsforhope.com

Jewelry Care

Our jewelry is made out of a variety of musical string that have all been donated to us. Our general answer is musical strings are made up of mixed metals, but we can assume the metal type based off of the color, but still 100% do not know. When you purchase strings brand new from the store they are marked with what they are made of. 

"Plain" strings are made of only one type of material (either nylon or steel) while, "Wound strings” are made by wrapping either steel or bronze around a "plain" string, which thickens the string. We do NOT use nylon string. We only use metal string in our jewelry.

Gold color = 80/20 Bronze

Made of 80% Copper and 20% Zinc

Rose Gold color = Phosphor bronze

Made of Copper with 8-10% tin and a small percentage of phosphorus with some variation between brands. 

Silver Color = Stainless steel or Nickel-plated Steel

Stainless steel

Since stainless steel’s formulation naturally resists corrosion, these strings are ideal for players who gig regularly or have sweaty fingers. Also makes for great jewelry!

Nickel-plated steel

Most electric guitar and bass strings are made with steel cores and nickel-plated steel wrap wire. If you are highly sensitive to nickel, purchase a Gold or Rose Gold option. 

Other alloys

There is a multitude of string alloys out there. You can find strings made with cobalt, zinc-plated steel, aluminum bronze, Alloy 52, Superalloy, tin-plated, and more! 

Find out more information by visiting https://www.sweetwater.com 

All product is coated with a special jewelry protectant that helps keep the metal from corrosion, rust, or oxidization. It also keeps the metal shiny and allows for them to be easily be cleaned.  

Yes, fresh water is okay. We recommend keeping Gold or Rose Gold colored jewelry from water as much as possible, but it is okay if they get wet. Any silver colored jewelry is totally fine in water. Do not let the jewelry sit in water for a long time. Any metal in water for a long time is not good. Also, keep away from salt water to maintain the integrity of the jewelry. 

Depending on the type of metal, there is a possibility for oxidization. Since copper oxidizes relatively quickly, keep any Gold or Rose Gold colored item away from water and clean it more frequently. The string may darken slightly. You do not have to worry about corrosion, oxidization or color change on Silver string.

There are a few methods that work best. A nail buffer/fine grit sand paper is great for buffing any oxidization/color change that may occur. Baking soda, a little bit of water and a toothbrush can also clean the jewelry nicely. Any store bought jewelry cleaner kit works great to brighten up your Strings for Hope pieces. 

Yes! We would love to take your strings or a loved ones and make any one of our items! Contact devon.stringsforhope@gmail for more details. Price varies depending on the item. We typically use the low E and A string on most of our designs and the low D on a couple designs. If those strings are in good condition then we can most likely make whatever style from our website. Bass strings can only be used on items with the word Bass in them. 

Returns + Shipping

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To start a return, contact our General Manager at devon.stringsforhope@gmail.com. View our detailed refund policy here

Please inspect your order upon arrival and contact us if you ordered the wrong size, the item is defective, damaged or if you received the wrong item.

Please email our General Manager at devon.stringsforhope@gmail.com to initiate an exchange. 

Once you place your order and pay, you will receive a confirmation email. Check your Spam or Promotions inbox if you do not see one. Turn around is typically 6-12 business days. Once your order has been shipped you will receive an email with your tracking number. If you do not receive your item based off of the USPS tracking number you were given, please reach out to us.